FAQ
Shipping
How long does shipping take?
Orders typically arrive within 5-8 business days. We work with fulfilment partners across the US to get your order to you as quickly as possible — we'll always send you a tracking link so you know exactly where things stand.
Do you offer free shipping?
Yes. All orders over $65 USD ship free within the US. For orders under $65, a flat shipping rate applies at checkout.
Can I track my order?
Yes — once your order ships, you'll receive a tracking link by email. If you haven't seen it within 2 business days of placing your order, check your spam folder first, then reach out and we'll sort it.
Do you ship internationally?
We currently ship within the United States only. We don't have plans to expand beyond that right now, but it's something we revisit as the brand grows.
Returns
What is your return policy?
We accept returns within 30 days of delivery. The item must be unused and in its original condition. To start a return, visit our contact page and we'll walk you through the next steps.
What if my item arrives damaged?
Contact us within 7 days of delivery with a photo of the damage and we'll replace it immediately — no questions asked. That kind of thing shouldn't happen, and when it does, we make it right without friction.
How long do refunds take?
Once we receive confirmation of your return, refunds are processed within 3–5 business days. Depending on your bank, it may take a little longer to appear in your account.
Products
Are your products safe for pets?
Pet safety is the first thing we look at when selecting anything for the range. We review materials, construction, and any relevant certifications before a product goes live. If we wouldn't use it with our own animals, it doesn't make the cut.
How do I choose the right size?
Every product page includes a sizing guide specific to that item. If you're between sizes, size up — most of our products have adjustable fittings, and a little extra room is always better than too snug.
Do you sell products for both dogs and cats?
Yes — we carry products for both. Use the Dogs or Cats navigation at the top of the page to shop by species, or browse the full range and filter from there.
Orders
Can I change or cancel my order?
Contact us within 2 hours of placing your order and we'll do our best to accommodate the change. After that, orders move into fulfilment and we're no longer able to intercept them. If the order has already shipped, our standard return policy applies.
I entered the wrong address — what do I do?
Contact us immediately at hello@pawandpebbles.com with your order number and the correct address. We can't guarantee a correction once an order is in processing, but we'll do everything we can to help.