Refund policy
At Paw & Pebble, we want every order to arrive in the condition you expected. If something is not right, please contact us at hello@pawandpebbles.com within 30 days of delivery.
Return Window
You may request a return within 30 days after your order is delivered. To be eligible for a return, the item must be unused, unworn, unwashed, in its original condition, and in its original packaging with tags, labels, inserts, or accessories included.
Non-Returnable Items
The following items are final sale and cannot be returned unless they arrive damaged, defective, or incorrect:
- Gift cards
- Final sale or clearance items
- Personalized, custom-made, or made-to-order items
- Opened, used, or altered products
- Items returned without original packaging or proof of purchase
How To Start A Return
Email hello@pawandpebbles.com with your order number, the item you want to return, and the reason for the return. If your return is approved, we will send return instructions. Please do not send items back without authorization.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5-10 business days.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us at hello@pawandpebbles.com within 7 days of delivery with a photo of the issue. We will arrange a replacement or full refund at no additional cost to you.