Shipping policy
Paw & Pebble ships to customers in the United States only.
Order Processing
Orders are processed within [1–3] business days, excluding weekends and holidays. During launches, promotions, or high-volume periods, processing may take longer.
Estimated Delivery
Estimated delivery times begin after your order has been processed and shipped.
- United States: 5-8 business days after shipment
Delivery times are estimates and may vary due to carrier delays, weather, holidays, or other circumstances outside our control.
Shipping Rates
Shipping rates are calculated at checkout based on destination, order weight, order value, and available carrier options. Any free shipping offer will be shown at checkout when available.
Tracking
When your order ships, you will receive a shipping confirmation email with tracking information if tracking is available. Please allow up to 48 hours for tracking updates to appear.
Shipping Delays
We make shipping estimates in good faith. If we become aware that we cannot ship your order within the stated timeframe, we will contact you with an updated estimate and your available options, including cancellation and refund where required.
Lost Or Stolen Packages
Paw & Pebble is not responsible for packages marked delivered by the carrier but reported missing or stolen. If this happens, please contact the carrier first and then email us at hello@pawandpebbles.com. We will do our best to help with the claim process.
Incorrect Shipping Address
Customers are responsible for entering the correct shipping address at checkout. If an order is returned because the address was incorrect, incomplete, or undeliverable, the customer may be responsible for reshipping costs.